Refund policy

Return and Refund Policy

Thank you for shopping at Sapien Store. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
- Your item must be in the original packaging with all tags attached.
- A receipt or proof of purchase (such as your order confirmation email) is required to process your return.

2. Non-Returnable Items
Certain types of items cannot be returned, including gift cards and personalized or custom-made items.

3. Return Process
To initiate a return, please contact our customer support team at support@sapienstore.com with your order number and the reason for the return. Please do not send your purchase back to the manufacturer. We will provide you with the exact return shipping address once your return request is approved.

4. Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If the item is defective, damaged upon arrival, or if we sent the wrong item, we will cover the return shipping costs or provide a prepaid shipping label.

5. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. 
- If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).
- You will receive the credit within 5 to 7 business days, depending on your card issuer's policies.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@sapienstore.com with photo or video proof of the damage. We will arrange a replacement or a full refund at no extra cost to you.